General Terms and Conditions (GTC's) (Machine translated from german)

1. offer

Thaimama offers a take away and delivery service for their guests. Menus can be ordered online and then either delivered to your home or picked up at the store.

2. scope

Your satisfaction is our top priority. If you have any questions or suggestions, or if something doesn’t work out, please call us free of charge (0800 00 8810) or send an e-mail to info@thaimama.ch.
The following GTC apply to all orders placed by customers in the online store of thaimama.ch/shop and are deemed accepted with the order.

3. offer and prices

Our offer is based on the DELIVERY SERVICE / TAKE AWAY card in our company and will be constantly expanded and adapted in the future. Special promotions and individual agreements remain reserved. VAT of 2.6% is included in our prices.

4. order

Once you have paid the amount of your order online and we have received the automatic payment confirmation by mail, the order will be executed according to your instructions. Please note that submitted and paid orders can neither be changed nor deleted.

5. payment options

The order is paid in advance in the store. There are several options open to pay for the order:
Visa, Mastercard, PayPal, American Express, Postfinance-E Finance, lunch checks and EC cards.
Credit card data is transmitted using certified SSL technology. The customer’s credit card number is always protected and transmitted illegibly for third parties.

6. delivery service

The delivery time can be up to 60 minutes.

We strive to meet the delivery times as best as possible. Various influences such as the number of orders, traffic situation or defects can mean that the times cannot be adhered to exactly. We ask for your understanding. Thank you very much.

Delivery times

Monday – Friday: 11:30 a.m. – 1:15 p.m., noon delivery no later than 2:00 p.m.

17:00 – 21:15, delivery evening is no later than 22:00.

Saturday – Sunday: 17:00 – 21:15, delivery evening is no later than 22:00.

Pre-orders are possible at any time.

The following locations are supplied by the Horgen branch:

7. TAKE AWAY

Pick up on On site, Horgen branch

Pick-up times
The orders can be picked up in Horgen.
Pick-ups possible from 11:30 – 13:30 and from 17:00 – 21:30.

8. protection of minors

We do not sell alcohol to youth under the age of 16. The courier is authorized to make an ID check. If the suspicion is confirmed, the alcohol will be taken back without the return of money.

9. complaints

If the delivery does not correspond to the order or the quality is not sufficient, then we ask you to inform us of your complaints by phone or e-mail as soon as possible. We will then get in touch with you. Unfortunately, the courier can not do anything to compensate for the circumstances that have arisen.
0800 00 8810 or info@thaimama.ch

10 Warranty and liability

Kismet Ltd (owner of Thaimama) guarantees that the products are made professionally and with great care. The produced menus go through a strict quality control. Complaints can only be accepted if you return the defective product to us.

11. software

The entire content of the homepage thaimama.ch and the programs installed on the website are the property of Kismet GmbH (owner of Thaimama) or its suppliers and protected by copyright.

12. confidentiality of the data

We collect and process data with automatic data processing systems in compliance with the applicable Swiss data protection law. Your data will be used exclusively for the proper processing of your order and for the improvement of our product range and services. Kismet GmbH (owner of Thaimama) will keep your data confidential and will not share it with third parties.

13. amendment of the general terms and conditions

Kismet Ltd (owner of Thaimama) may change the terms and conditions at any time. The changes will be announced online.

Status: May 2022